Last Updated: September 19, 2026
At PaperSourceSell, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.
1. Return Period
Customers may request a return within 30 days of receiving the order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by the customer
- Accompanied by the order number or proof of purchase
Items that do not meet these requirements may not be eligible for a refund.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products
- Items marked as final sale
- Gift cards
- Products that cannot be returned for hygiene or safety reasons after being opened
- Items damaged through misuse, improper handling, or normal wear and tear
If a product has specific return restrictions, those restrictions will be stated on the applicable product page.
3. How to Request a Return
To request a return, please contact us at:
Email: kgtylzwobo@iubridge.com
Please include:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product, if the item is damaged, defective, or incorrect
Please do not send an item back before receiving return instructions from our customer service team.
4. Return Shipping
For returns caused by a change of mind, ordering the wrong item, or other reasons not caused by PaperSourceSell, the customer may be responsible for return shipping costs.
If you receive an incorrect, defective, or damaged product, please contact us as soon as possible. After reviewing the issue, we may provide a replacement, refund, or other appropriate resolution.
5. Damaged or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or contains the wrong product, contact us within 7 days of delivery and provide photographs showing the condition of the item and packaging.
We will review the information and work with you to determine an appropriate solution.
6. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
7. Late or Missing Refunds
If you have been approved for a refund but have not received it, please:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
8. Exchanges
We may offer exchanges for defective, damaged, or incorrectly shipped products when appropriate.
If you need an exchange, please contact customer service before sending the product back.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If an order can no longer be canceled, you may need to follow our standard return procedure after delivery.
10. Contact Us
For questions regarding returns or refunds, please contact:
PaperSourceSell
3109 Farm Meadow Drive
Nashville, TN 37201
United States
Email: kgtylzwobo@iubridge.com